Shipping policy

Shipping Policy

Last updated: September 15, 2026

Overview

Precision Transfers converts customer-supplied film, videotapes, audio recordings, photographs, slides, discs, and other supported media into digital files.

Completed digital files are normally delivered through a download link. When selected or arranged, Precision Transfers may also ship:

  • the customer’s original media;

  • a customer-supplied storage device containing the completed files; or

  • another physical storage device included with the order.

Together, these items are referred to in this policy as “Customer Media.”

Sending Customer Media to Precision Transfers

Customers are responsible for arranging and paying for delivery of Customer Media to:

Precision Transfers
4575 Blakie Road, 2nd Floor
London, Ontario, Canada
N6L 1P8

Delivery hours: Monday–Friday, 8:30 a.m.–5:00 p.m.

Customers should place their order before shipping and include their name and order number inside the package. All items must be packed securely in a sturdy container with sufficient protective material.

We strongly recommend using a tracked shipping service, retaining the shipping receipt, and purchasing adequate carrier insurance for valuable or irreplaceable media.

Precision Transfers is not responsible for loss, theft, delay, damage, or misdirection occurring before a shipment is delivered to and accepted at our facility. Inbound shipping charges are non-refundable.

Receipt and Processing

Customers will normally receive an email after their package has been received. Our estimated turnaround time is approximately three to four weeks from receipt, although large, damaged, unusual, or technically complex orders may require additional time.

Turnaround estimates do not include inbound or return-shipping time and are not guaranteed completion or delivery dates.

Digital Delivery and File Retention

Completed files are normally made available through a digital download link. Customers are responsible for promptly downloading, reviewing, and securely backing up their files.

Precision Transfers retains a temporary backup for six months from the date the download link is first sent. After six months, the files may be permanently deleted without further notice and might not be recoverable.

Shipping Customer Media or a storage device does not extend the six-month digital-file retention period.

Return Shipping

Customers may choose to have their Customer Media returned after the transfer is completed.

For orders under $150 before taxes, a standard $24.95 return-shipping charge applies.

Orders over $150 before taxes qualify for free standard return shipping unless different terms are shown during checkout or apply to a custom order.

The standard charge covers one shipment to the address supplied by the customer. Additional charges may apply for:

  • expedited or insured shipping;

  • oversized or unusually heavy packages;

  • remote destinations;

  • special handling or signature confirmation;

  • address corrections; or

  • packages that must be shipped again after being refused or returned as undeliverable.

Shipping Carrier and Assumption of Risk

Precision Transfers uses independent third-party shipping carriers and does not control their transportation or delivery operations.

Once Customer Media has been properly packaged and accepted by the shipping carrier for return to the customer, the risk of loss, theft, delay, damage, misdirection, or failed delivery passes to the customer to the fullest extent permitted by law.

Precision Transfers is not responsible for:

  • a carrier’s acts, omissions, delays, or delivery errors;

  • porch theft or loss after a carrier records a package as delivered;

  • damage caused during transportation;

  • customs or border-processing delays;

  • delivery to an address incorrectly supplied by the customer; or

  • the loss of content, memories, recordings, data, profits, or sentimental value associated with Customer Media.

Customers who require additional protection must request and pay for insurance, declared-value coverage, tracking, or signature confirmation before the return shipment is dispatched. Standard shipping may provide limited or no coverage for the contents or sentimental value of Customer Media.

Limitation of Shipping Liability

To the fullest extent permitted by applicable law, Precision Transfers’ liability relating to a return shipment is limited to the amount, if any, actually paid by the shipping carrier under an approved claim.

If Precision Transfers is found directly responsible for physically losing or damaging Customer Media before it is transferred to the return carrier, its liability will be limited to the reasonable replacement cost of equivalent blank physical media or the applicable limitation stated in the Terms of Service. Precision Transfers is not responsible for the intrinsic, intellectual, historical, emotional, or sentimental value of the content.

Precision Transfers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from shipping or the loss of Customer Media.

These limitations do not exclude liability that cannot legally be excluded or limited under applicable law.

Tracking and Delivery

When tracking is available, tracking information will be sent to the email address associated with the order.

Customers are responsible for providing a complete and accurate delivery address. A shipment shown as delivered by the carrier will be considered delivered unless the carrier determines otherwise through its claims process.

Carrier delivery dates are estimates. Delays outside Precision Transfers’ reasonable control do not entitle the customer to a refund of a completed transfer service.

Shipping Claims

Customers should inspect their returned package immediately. If a shipment is missing or arrives damaged:

  1. retain the package and all packing materials;

  2. photograph the package, shipping label, packing materials, and affected items;

  3. contact the carrier where appropriate; and

  4. contact Precision Transfers promptly with the order number and tracking information.

Precision Transfers may provide reasonable assistance with an eligible carrier claim. Approval and payment remain subject to the carrier’s investigation, deadlines, coverage limits, exclusions, and final decision.

Assisting with a carrier claim does not constitute an admission of liability by Precision Transfers.

Recycling or Disposal

Customers may choose to have their original media recycled or disposed of instead of returned.

Once Customer Media has been destroyed or transferred to a recycling or disposal provider, the instruction cannot be reversed. Customers should review this selection carefully before submitting the order.

Contact Us

For shipping questions, additional coverage requests, address corrections, or delivery concerns, contact:

Email: info@precisiontransfers.com
Telephone: 1-888-827-7379

This policy forms part of Precision Transfers’ Terms of Service and does not limit any rights or remedies that cannot be waived under applicable consumer-protection law.